Our standard shipping duration in South Africa is 2 to 4 weeks,
while we strive to meet specified delivery times, external factors like weather
conditions and unforeseen circumstances may impact schedules, with delivery
times varying based on location and you will receive estimated delivery
information on the product page before ordering along with regular email
updates after placing your order.

To enhance our customers' shopping experience, our automated system ensures that orders, once placed, cannot be canceled. In the event that you want to modify your order reach out to us immediately.

In the unlikely event that your order or part of your order arrives damaged please reach out to us without delay via email support@fragrancewarehouse.co.za This allows us to promptly inform the carrier and initiate the necessary steps to file a damage claim. We kindly request that you retain all packaging materials for a period of five business days after notifying us. This will enable us to arrange for a replacement to be sent to you promptly.

According to the South African Consumer Act, you have the
right to return a product that is in the same condition as when you received it, unopened, and in its sealed packaging. To do so, return the product within
7 days, include a copy of your order, and make sure the product is in its original packaging. We will inspect the returned product to determine if it qualifies for an exchange or refund. Return shipping is at your expense. A full refund (excluding courier delivery charges) will be issued within 7-14 working days if you choose not to exchange the product.

To ensure the eligibility of the returned product for either an exchange or refund, we will conduct a thorough inspection. It's important to be aware that the return shipping costs are the responsibility of the customer. In the case of a refund, please note that it will be issued within a processing period of 7-21 working days, with the refund amount excluding both courier delivery charges and a 5% handling fee. In the event that you return an opened perfume box with the bottle still sealed, and it successfully passes our rigorous quality checks, It's important to be aware that the return shipping costs are the responsibility of the customer. please note that any applicable courier fees will be deducted from the original purchase price to facilitate a refund. It is important to emphasize that once the seal of the fragrance has been broken, the return of the product is not permissible. Moreover, for sealed returns, a 5% handling fee will be imposed.

Can I return unwanted items for a refund or exchange?

We reserve the right to accept or deny returns for unwanted items. We will consider returns only for goods that are unopened and in their original, undamaged condition with all tags and packaging intact.
Return shipping costs are your responsibility unless we sent you the incorrect product.